We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Theyre a great place to connect with colleagues, clients and other like-minded businesses. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Customer Reviews are not used in the calculation of BBB Rating. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I still didn't get my retainer back. It took almost 2 months. Talk to an expert. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Regus flagged this review for containing harmful or illegal content.Read more. I would like to help you further in this matter but haven't been able to identify your account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Build an instant presence wherever you need to be, at prime business locations. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Requesting your refund is easy. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. We did not put a "2000 dollars bill in front of you". but when u need support / CS to talk and solve ur problems its literally non existant. Unfortunately, we're unable to help you because we don't have your account information. Customer service is simply poor. This does not affect customers who have a permanent space as these are reserved specifically for them. I would love the opportunity to help further but havent been able to identify your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Find out how we combat fake reviews. 8. It's an automated process. They still continue to send invoices with no one responsible to be there to answer. BBB reports on known marketplace practices. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Give your team a place to focus, thrive, and grow, while we take care of all the details. Well guide you through the process. Company Name: Max Dragon Technology Turned up at 450 Bath Road, Heathrow. Service 110 Value 107 Shipping 48 Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We pay those as well. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. They still continue to send invoices with no one responsible to be there to answer. Office staff are always friendly. I really thought that this company would be a good option for expanding our business. Need to file a complaint? Office staff are always friendly. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. We also ensure all reviews are published without moderation. You will regret signing with Regus. 7. I would recommend that anyone considering using this company to think again! and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Verification can help ensure real people write reviews about real companies. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? GO LITERALLY ANYWHERE ELSE. Appreciate your immediate reply. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. We use dedicated people and clever technology to safeguard our platform. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Please email me at Lorraine.brule@regus.com with your company name and details. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Turned up at 450 Bath Road, Heathrow. Its an automated process. Paid for parking online and have now received parking ticket from private company. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. The company left an official comment on this complaint. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. All rights reserved. Avoid at all costs. She promised me that I could get it on October 19 because it took 48 hours. Its a healthier, greener, flexible, and more cost-effective way to do business. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. As you did not process this correctly, the agreement continued an additional month. Here are 8 tips for writing great reviews. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. As you did not process this correctly, the agreement continued an additional month. this is absolutely gross and scam. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus is a scam. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Start checking the messages customers send you. Lets find the right workspace for you and your team. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This review was chosen algorithmically as the most valued customer feedback. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Repeated attempts to contact Customer Service have been blown off or ignored completely. Access our global network of workspaces and business lounges as often as you need. We found a responsible person where we inform her about the problem. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Anyone can write a Trustpilot review. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. It is IMPOSSIBLE to get them to stop charging. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 25% off. Interested in a new product or service? after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You will regret signing with Regus. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Don't be fooled by that. We may have received incorrect data. We will then confirm your payment date and amount. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. October 23 evening Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Because Regus prefers to hold that retainer as leverage over you. Stay away!! We found a responsible person where we inform her about the problem. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. At the end of your contract, they will automatically renew you without a signature and without consent. Ts and Cs apply. She replied to me by email that my case had been started. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Such companies should not exist. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. They often do so without adequately considering the effect these changes have on people within the organization. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Kind regards, Lorraine BruleGlobal Customer Service at Regus. GO LITERALLY ANYWHERE ELSE. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Prices are subject to change and will vary depending on the specifically selected products and services. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I already enter my bank information twice. I look forward to receiving more information from you. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. This will surely increase the credibility of your complaint. I will be taking legal action if this is not returned within 28 days (31/03/2023). For a break between calls, browse the development's many shops and restaurants, or explore the . Office Space and Coworking prices are per person per month and are dependent on inventory availability. I have requested a retainer refund for almost three months. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I have been renting an office space at Regus in Kings Hill for over 12m now. The complaint has been investigated and resolved to the customer's satisfaction. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Best regards,Michelle Spire. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Lease period: April and May 2018 This is a complete con, and scam through and through. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Submit a complaint and get your issue resolved. BBB Business Profiles generally cover a three-year reporting period. 2023 Trustpilot, Inc. All rights reserved. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. As you can see from your statement of account, available online (e.g. It won't go in any direction! 9. Share your photos and videos with others to prove the truth of your words. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. After being in my new office they are increasing rent by 8.7%. Thank you! The additional increase in your monthly fee is due to the annual indexation. They said usually they will refund the retainer one month after the lease is over. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. So now you can enjoy more, for less. This does not affect customers who have a permanent space as these are reserved specifically for them. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I am so frustrated. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I told you my account number is 9054006! You should receive your refund within 30 days after your agreement end date. Find event and ticket information. Sent numerous emails to account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It won't go in any direction! Transparency is very important to us, and all services can be opted in/out through your online account. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Become better managers and business leaders by achieving optimal personal and business performance. With whom I spoke until now? Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Where appropriate, well also take steps to prevent the situation from happening again. Companies can ask for reviews via automatic invitations. According to its policy, the retainer took 30 days to get back to the tenant. If it has been longer than 30 days, please get in touch so we can investigate further. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Hi Mike, Im sorry if you felt the need to escalate this. (Update) Do not delete my post! You should receive your refund within 30 days after your agreement end date. October 14 This review was chosen algorithmically as the most valued customer feedback. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. If it has been longer than 30 days, please get in touch so we can investigate further. The additional increase in your monthly fee is due to the annual indexation. Setting up an automated payment is straight forward and can be done through the online portal. But the Regus does not have flexibilities, nor willing to retain long term tenants. [protected]@regus.com but did not receive reply. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. I sent an email to Briana and asked how my process going on? She would do her best to escalate my process by letting them know this terrible status. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Location: Singapore Thank you, Lorraine Brule Global Customer Service at Regus. Here are 8 tips for writing great reviews. Once they sell you something that will be the end of you being treated as a valued customer. Its an automated process. When could I get my retainer back? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Your agreement end date is not until 10/31/2021. Get Regus can be contacted at (262) 832-3700. Stay away!! So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. August 31 STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Requesting your retainer refund is very easy: simply log into your online account (i.e. Regus helps businesses find and create the right workplace for their people. Please advise what can we do to get back our retainer refund? After investigating we noticed that your online request was missing. It goes against our guidelines to offer incentives for reviews. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. The complaint has been investigated and resolved to the customer's satisfaction. So last week I logged in to cancel my membership. You should receive your refund within 30 days after your end date. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I could talk with Myesha. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. They charge your card for amounts more than stipulated on invoices! A member of our team will get back to you as soon as we have the details. $5520 Service Retainer on file. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Regus flagged this review for containing harmful or illegal content.Read more. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. No staff available for contacting on the event day. I got an email from trustpilot. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I would love the opportunity to help further but havent been able to identify your account. I have been renting an office space at Regus in Kings Hill for over 12m now. The retainer fee doesn't guarantee a successful outcome. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Find event and ticket information. BBB Business Profiles are subject to change at any time. Jan 01 - Aug 31 Our coworking spaces are designed with collaboration in mind. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I called them again, which procedure took my time for 3 hours. This will ensure the agreement ends at the current final date and will not renew further. Regus are not transparent with their pricing. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. October 6 If you have a helpdesk contact, we would expect a 24hours reply. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Where appropriate, well also take steps to prevent the situation from happening again. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If you refuse to pay their bogus invoices they will send you to collections. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. It goes against our guidelines to offer incentives for reviews. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. That exception is made on the understanding that an additional service retainer is payable. If you need further help, pleasespeak with our team member who is already in touch with you. 1. As a matter of policy, BBB does not endorse any product, service or business. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. A member of our team will get back to you as soon as we have the details. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. If you need further help, pleasespeak with our team member who is already in touch with you. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Originally, total costs 20k THB, but end up with 50k THB. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok.