I feel very misled and ripped off ! Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Sunday: 12 PM 9 PM ET. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. An expert can help you narrow down options and find the perfect jewelry. I would have remembered that. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. This is the WORST business to deal with. Unsubscribe easily. Kay Jewelers customer service and expertise. How can we enhance your Kay experience today? *This includes the labor and materials necessary to set the replacement diamond or gemstone. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Color gemstone jewelry is not eligible for trade-in. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! I will pay a private jeweler to fix the earrings. Sign in to add more and ensure your Favorites will be available on all your devices. Get questions answered and resume your conversations easily! We bought a bracelet and an Opal ring for my daughter as well. Go ahead. Can I have someone other than me pick up my order? With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Is this your company? I contacted customer service and they do not have the ability to push the transaction out or expedite. I called them and they told me that they had found and it would take another week to be ready for pick up. Thank you to the entire staff of the store for exemplary customer service. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. MORE+, Buy now! Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . All I get is a runaround. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. min-height: auto!important; Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. When I brought it in, they said it would be $450 to repair. There was no one in the store but workers standing around . I hardly wear the ring, and Ive spent close to 14,000$ on it. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. .main-header .primary-navigation ul li.nav-link.hover, Claim it and get a lot of features. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Fix for a reasonable amount. Shipping has always been top notch and quality too. This ring constantly loses the diamond and have had multiple issue with it. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. ForLocations, The World's Best For Customer Service Info. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { You are going to save $50 OFF with it. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. How to write a complaint about Kay Jewelers? I wish they could be bottled and distributed for anyone doing their job everywhere. How will I know when my order is ready for pick up at my Kay Jewelers store? An expert can help you narrow down options and find the perfect jewelry. No, there are no shipping charges applied to orders shipped to a store. The trade-in value is the original purchase price, excluding charges such as tax and shipping. background: #515666; VC01 (fr) I placed an order on December 23 and decided the same day I did not want to make the purchase. If you select a size other than the standard ring size shown, service may be required to adjust it. The size was incorrect! Text (855) 929 - 4190. Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! Not a phone call. } If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. @media (max-width:767px) { KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. I would like to write a letter to your corporate offices. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Since then I've heard nothing from them. Do all rings come in the same size or are there different sizes available? We owed $320.00 as of Nov.10, 2022. They accused me of not bringing the ring in and basically called me a liar. That didnt help me at all. (18 weeks ago as of 10/14) She said she will call back after she calls the store. I was told they couldn't resize them, which seemed odd for a 'jewelers'. She lives out of state so I ordered online in her name and shipped it to her. We tell them why were there, and they start looking up our account. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. January 25, 2023 by Ana Stanar. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Kay Jewelers was founded in August 14, 1910. KAY at Your Service. Desired outcome: Beyond that, he took no responsibility for the monetary loss. I mostly enjoyed the shopping experience from here. you can get $200 off some orders from KAY Jewelers. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. They are a disgusting corporation!! Top of the Page, What colored gemstones are considered precious? No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Egyszer jelentkezs: When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. cart reminders from KAY at the cell number used . they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. How long do I have to pick up my merchandise? Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. That's why we offer several ways to pay. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Click here to get notifications about new complaints of Kay Jewelers. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! AffirmLearn More I've already spoken to the store manager, I do not want to speak to him again. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Most orders will arrive within 3-5 business days. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Rubies, sapphires and emeralds are precious gemstones. It came out because the JEWELRY IS NOT A GOOD QUALITY! With our free tools, you can check out the . I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. I was so excited and thankful for her great customer service. This will surely increase the credibility of your complaint. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. The whole experience has been awful, do not shop at Kay! No, there are no shipping charges applied to orders shipped to a store. It's a wedding band. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. when you purchase a product that is clicked through one of the outbound What is your policy regarding the gold supply chain? KAY Jewelers Accounts are issued by Comenity Bank. There can be some limitations, so pay attention. How will I know when my order is ready for pick up at my KAY Outlet store? Or exchanged within 30 days at any Kay Jewelers. This company was holding a sale on their rings. Corporate Phone Number: 1-800-877-8169. What address can I use? In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. I paid for a jewelry/gold guarantee that is supposed to cover repairs. -webkit-transition: all 0.5s ease; Learn more Cancelled order and full refund because it was within a half hour of purchase. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Please see our return/exchange policy MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Chat support people have zero idea what they are doing. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. MORE+, Save up to 10% OFF on KAY Jewelers items. Customer Service Number: 1-800-527-8029. His parents had purchased jewelry at Kay's for many years. Feel free to ask any questions! I took my jewelry in for inspection and found that the ring was broke. You may trade in your diamond for another diamond at least double the trade-in value. The diamond in my ring fell out on May 7. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. .owl-carousel .owl-controls .owl-pagination .owl-page span { <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . 2023 HotDeals.com, All rights reserved. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. How can they make sign that and dont release my ring? Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Kay Jewelers should not pressure and make their customers feel uncomfortable. If I want to mail a payment , what address should I send it to? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Purchased a Diamond ring 6 months ago & the center Diamond fell out. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Average Customer Rating. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Kay Jewelers has resolved 87 complaints. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. They had it sent back and returned on December 29th. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Voyez comment nous le faisons et nous pouvons galement vous aider. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. The store is refusing to do that as well. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. How come they dont keep it in a safe or a common place for pick up? Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. you can get $200 off some orders from KAY Jewelers. We'll partner with you to find a solution that works with your . Don't worry, the conditions for using this coupon are very broad. They are really refusing to give me My money back. This review was chosen algorithmically as the most valued customer feedback. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. They are the WORST company to deal with for a refund. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. They claimed some orders were not able to be cancelled and mine was one of them. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Affiliate disclosure: Hotdeals.com uses affiliate programs for Facebook. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. We were not told that it was a promotion but a sale. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I have never bought any real gold that would break the way these pieces continue to break. I bought 2 rings from kay. Platinum is pure metal that is naturally white and much more I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. We went to the Kay Jewelers located in Pentagon Mall. Customer Service Technical Support. was even willing to spend more & trade up, with a warranty purchase. Repair paid for and diamond replaced. Buy now! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Thank you Catherine for going out of your way to replace my exact match ring. I had read all the reviews after purchasing, and got really worried. We were baffled because we have a Kay's credit card, and have been there several times prior. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I am only giving one star since you have to give a star to do the review. I just want to take time to praise Sonya at the Park City Kay's location. He decided he was gonna get it appraised and wanted to wear it because it was so special.