Motor stutters with rapid jerking and wont go.. possible motor failure. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I was super encouraged as the handle bar looks a little different from the original version I received, better. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. When it comes to hoverboards, the magic fix-all is called recalibration. Of course, with any new or growing technology there are often hiccups along the way. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Fix Water Leaking From Air Conditioner. Find your product below and click the link to be directed to the specific information for troubleshooting. Create an account to follow your favorite communities and start taking part in conversations. It goes fast and I can go up big hills . I'll monitor the post to see if these are isolated or widespread. So far so good for me. Listen or look back to see if the rear wheel is slowly spinning. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. A fully charged battery will have between 36 and 42 volts. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Check Out Our Guide! If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. When you plug your charger into the wall, the indicator light will turn green. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. You may want to check your fuse box to see if any fuses are blown. Contact an authorized service center for more information about replacements. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Recommended rider age . If your charger does not turn green when you plug it in, your problem may lie in your charger. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). The console on the scooter displays speed in MPH, battery life, and headlight. If you have done these things, but are still having trouble, please contact customer service. Using caution, grab the top of the battery and begin to lift it out of the tiller. Visit the Gotrax . They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Store the screws and hook in a safe location for later use. A fully charged battery will have between 36 and 42 volts. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Looking For The Best Lock For An Electric Scooter? Therealjondotcom 3 yr. ago. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. All I've done is adjust the brake pads to prevent rubbing. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. E07 - Replace Motor or Motor Wheel Assembly. Press Power Button once again to power on . Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Please Note, some electric scooters share error codes. Find low everyday prices and buy online for delivery or in-store pick-up. I finally received the replacement parts. I have given up on this company doing the right thing. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS In removed the old handle bar and battery and installed new one. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Find your product below and click the link to be directed to the specific information for troubleshooting. E5 - Replace controller / replace entire product. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. 51 reviews. Looks like spring issue. Mine out of the box has this metal grinding sound coming from the back. Turn the key or power switch on and engage the throttle all of the way. They cannot show error codes. I had my second issue within 17 business days of receiving the scooter. I requested a refund. Gotrax has also added a longer battery life. If it is hard to install, stop and inspect the consoles pins under the head unit. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. 0000001330 00000 n Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Here is a link to find the manual for your Gotrax hoverboard. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Set the battery to the side for disposal. First, plug in your charger and make sure that it works before continuing. All rights reserved. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. GoTrax - GMAX Electric Scooter. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. You can now turn your hoverboard back on.*. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. The difference is, these are much more fun! E03 - Change speed settings or gear. Odometer not working. If this does not work, replace the console. I've emailed support but I'm waiting. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. When you connect the charger to the hoverboard it will turn red to let you know it is charging. All electric scooter have a fuse or a circuit breaker. Will this problem come back? If it's not been used for a while, it might need charging. New comments cannot be posted and votes cannot be cast. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Check which of them the problem is and get it fixed immediately. Test The Battery Pack On A Scooter That Runs. I try and ride economical to maximize range and durability. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. - Easy fix. Has refused refunds. GOTRAX - F5 Electric Bike . 0000047449 00000 n Back wheel cover scraping tire. 110 0 obj <> endobj xref If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. You will see the LED lights start to flash. Took 8 business days to fix (total of 11 calendar days). Looking For The Best Lock For An Electric Scooter? The motor does make some noise when first accelerating but goes away. Since battery indicator has 4 bars, easy to do the math. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. This issue is new and is being looked at now.. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. There is no doubt that hoverboards are a popular and fun way to get around. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Of course, you could also have an issue with your battery. 0000013506 00000 n If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Home. What did the brake pad rubbing sound like? You feel the scooter lose power and your inertia throws you forward. When it comes to hoverboards, the magic fix-all is called recalibration. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Gotrax recommends 3-4 hours for charging time. Need help troubleshooting a scooter issue? 0000006755 00000 n We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. It was the front wheel so more difficult, cost 40 for replacement. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Problem is from inside the tire assembly. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Tighten the screws firmly. Try recharging the battery pack for 8 hours. If you experience problems with any of these models of e-bike file a claim below. will respond to the email but the response itself is not helpful). Choose a size and copy the code below to embed this guide as a small widget on your site / forum. These models of e-bike only feature an LED Display. Hold down the power button for 10 seconds. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If damaged do not proceed. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Visit our Battery Pack Load Testing Guide. Next, check to see if there is any damage to either end of your scooters charging cable. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. The key is to build your own vehicle with its own motor coil wire. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Save my name, email, and website in this browser for the next time I comment. There is no doubt that hoverboards are a popular and fun way to get around. Easy fix but annoying. As an Amazon Associate I earn from qualifying purchases. 20 MPH Max speed and durable 10 . 0000005863 00000 n Here is a link to find the manual for your Gotrax hoverboard. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. 0000002509 00000 n 0000002987 00000 n If all of them work normally, then you need a new charger. Power completely shuts off while riding. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Here is a link to find the manual for your Gotrax hoverboard. For further repair and troubleshooting help please visit our repair help area. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Gotrax scooter not charging? Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Grab the new battery pack and ensure that your are installing the battery pack correctly. So frustrating. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. The odometer illumination was bright. I tried these fixes and the problem got solved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you GoTRAX for fixing my 7 year olds birthday gift! Expect More. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Disconnect the brake lever switch connector from the speed controller. E10, E11, E12 - Contact GOTRAX Customer Support. 0000003486 00000 n Bolts provided are rusted - poor quality control. Roller Blades/Bikes. Yes, you read that right. We appreciate you customer service and willingness to do the right thing! 0000003099 00000 n Has seemingly chose to simply respond but not take action (i.e. Post adapter arcing when plugged in. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. A revolution is on the way - and Electric Scooters are leading it! Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Set the line out of the way once disconnected. . Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Repair frozen GOTRAX GXL V2. *You may need to perform a recalibration up to three times to fix your issue. Make sure that these are not punctured if they are air-filled. Take care of your ride so it can take care of you. Brand new battery not holding charge. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Jan 7, 2020 . Use a can of compressed air to clean out any dirt and debris that may be stuck in there. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. GoTrax V2 Not Working. Reply, Took mine to the local bike shop. Further, the locking pin is completely . Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. When you connect the charger to the hoverboard it will turn red to let you know it is charging. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. I absolutely love this scooter. If there is, youll need to buy another one and replace it. There are many possible reasons why your Gotrax hoverboard is not balancing. As you can see here I was able to do it with my fingers. Please Note, some electric scooters share error codes. If still showing error code, contact Customer Support for assistance. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Front wheel cover scraping wheel - easy fix but annoying. I have updated my review from 1 star to 3, and will update again . Fix stuck GOTRAX GXL V2. Did you find it helpful? Missing tire extension - poor quality control. There are many possible reasons why your Gotrax hoverboard is not balancing. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Listen or look back to see if the rear wheel is slowly spinning. Press J to jump to the feed. Max speed: 7.5 MPH. 0000000016 00000 n There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. You will see the LED lights start to flash. Include an image for extra impact. Only tools required are the 4mm Allen wrench and a set of pliers. I will come back and edit the post if I experience anything that you've listed. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Its possible that you got a defective battery. Choose from Same Day Delivery, Drive Up or Order Pickup. Cruise control automatically goes on every time when riding. If you find any damage, replace it immediately. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. 21E, 22E, 25E, and 30E - Replace console to fix error code. Press question mark to learn the rest of the keyboard shortcuts. *You may need to perform a recalibration up to three times to fix your issue. In addition, I now have the old lithium ion battery I need to figure out how to dispose. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Include an image for extra impact. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. 0000001444 00000 n With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Even if just pressing for a second - Kind of scary actually. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 0000017087 00000 n Watch out world! Codes often have simple solutions and we are here to assist. Back wheel brake mis-aligned. Resolved through warranty, in the mail. Has been extremely slow to respond with replacement parts. Shop safe on GOTRAX Official website. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Thus can not charge scooter. It sounds like a bad battery but checking the connections is the first step. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. These are as follows. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Scooter is in the dumpster. Free standard shipping with $35 orders. Problem not solved. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Troubleshoot common issues with your gotrax hoverboard with our handy guide. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Grab the new battery pack and ensure that your are installing the battery pack correctly. Doesn't matter if the battery is charged or not. . If you can not grip the top with your fingers use a pair of pliers to assist you. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. New Safe Step Technology - Both feet must be placed on the . It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. I also have a V1 and no issues. So far I've got about 60 miles on it. Aug 15, 2020 Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Codes often have simple solutions and we are here to assist. But some parents may balk at spending more than $100 on an electric scooter. . How to restore default settings on GOTRAX GXL V2. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Once you ensure the position is correct, gently slide the pack into the tiller. If the battery is fully charged, then the issue is likely with the motherboard or wiring. 0000002873 00000 n Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. I cant find anyone who sells them including the gotrax website, acisneros0873 - 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Step 6 Install the battery pack. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. This is an internal issue and the bike should be sent back for repair.