About Us. Your industry has its own set of challenges. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 3 years or more of data analysis experience or equivalent experience. 0000008022 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000034260 00000 n 0000008011 00000 n Understand your customers on a deeperlevel. 0000007838 00000 n Reduce cost and improve CX with recommendations from your front-line employees. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. When typing in this field, a list of search results will appear and be automatically updated as you type. Yes, it is possible. 0000008629 00000 n 0000042393 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z We combine leading technology partnerships and the CX expertise to enable your success. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000005364 00000 n Get the agile tools to transform your total experienceone stage at a time. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000001450 00000 n 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Consumers expect great interactions whenever they connect with a company. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Empower your frontline employees Learn more. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000024733 00000 n 0000001601 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. . 0000030829 00000 n 0000022600 00000 n Gain a competitive advantage through automation. The best partners. Forward-thinking companies view customer experience transformation as an investment in the future of their business. For 40 years, our business has been helping companies make their customers happy. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. 0000116240 00000 n Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000074192 00000 n Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. 0000008977 00000 n 0000040915 00000 n Business transformation begins with innovative customer experience strategy and insights. Reduce cost and improve CX with recommendations from your front-line employees. Messaging saves the day with faster support and increased productivity. Learn why we use cookies and how to manage your settings. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000121239 00000 n Operating Income was $168.5 Million or 6.9 Percent of Revenue. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. library that's as agile as we are. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Eliminate friction and create value . 0000006709 00000 n What are two TTEC engage products? Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . from 8 AM - 9 PM ET. )~&njp~~? We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000005417 00000 n Privacy Policy. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. We're here to help. 28 0 obj <> endobj xref Outsourced customer experience and technology News Apr 16, 2021. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000044527 00000 n F|66Hxw From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000030379 00000 n This site uses cookies and by using the site, you are consenting to this. 0000120061 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. The people, processes, and platforms to optimize your contact center. Customer experiences, from marketing to sales and service, are now reflections of the brand. 0000028129 00000 n This site uses cookies and by using the site, you are consenting to this. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. About Us. 6 Reasons to consider nearshoring now GET THE GUIDE. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. And deliver CX at scale. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000012659 00000 n 0000116155 00000 n We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000030939 00000 n 0000010434 00000 n H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Privacy Policy. The Company provides . TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 0000125548 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". One that tells you what is happening in the present. 0000116041 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). mYBTn2[dhVar!#[i:2^/uszZT>lEd. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. 0000003537 00000 n Native CDP and native omnichannel together in one platform. We help you connect your front end to your back end so all of your operations flow seamlessly. 0000003710 00000 n 0000007344 00000 n Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. About Us. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000021388 00000 n To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best When you have a great customer experience you know it. What if we told you that you could deliver personalized customer experiences across every channel at scale? Locations. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 0000194601 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. 0000156137 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000121522 00000 n 0000026716 00000 n PR Newswire (US) Full Year 2022. Contact . To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Get the agile tools to transform your total experienceone stage at a time. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000010205 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. 0000006368 00000 n 0000005949 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000009072 00000 n Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. When typing in this field, a list of search results will appear and be automatically updated as you type. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. There are three types of analytics. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Contribute ideas and improvements for software products . How do I operate more efficiently with automation. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000009833 00000 n The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Upselling products and services to existing customer base . 0000009922 00000 n 0000017236 00000 n 0000163153 00000 n TTEC empowered a health benefits company to handle more calls, better andfaster. Don't wish for happy customers. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000163192 00000 n We combine leading technology partnerships and the CX expertise to enable your success. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Regardless of the products . s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Improve your business performance in any economic environment with our rightshoring and automation approach. You don't need to rip and replace to get your CX technology stack humming. 0000009592 00000 n He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. "I'm thrilled to join TTEC at this pivotal time. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. When typing in this field, a list of search results will appear and be automatically updated as you type. Clarabridge Engage is now Qualtrics Connect. 0000038100 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. 0000002238 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. We make it a point to make sure all our employees feel valued and . What you'll be doing: The power of big with the agility of small. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. This site uses cookies and by using the site, you are consenting to this. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. 0000125245 00000 n Get better Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Privacy Policy. Learn what we've learned from a resource TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Our industry specific CX solutions can help. Not only will . . The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike.