StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Selling a type of mobile ticket and transferring it to the buyer. How much does Viagogo pay per year? A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 6.8 All Sales are Final. Please note that service fee amounts may vary by event and are subject to VAT. The site operates a system wehre the tickets don't go on sale until they receieve them. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Buyers: viagogo charges a service fee on top of the ticket price. You may also file for a claim if your tickets are invalid or not accepted at the venue. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The comments below have not been moderated. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 1 Complain to the ticketing website. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . How do I change the email address on my account? You will receive confirmation by email when the payment is made. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Snoop Dogg Tour 2023. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. 6.1 No Warranty. In future, if you have issues confirming or fulfilling . The Scottish indie band Arab Strap said: Weve always been appalled by touting. Piggyback tickets may not be sold in the same listing. We will be looking closely at this evidence to ensure that the order has not been breached. 6.4 Release. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Start selling with Amazon. How do I delete my listing? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. We take no responsibility for such issues. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . When We receive an offer by bank transfer, We will check to see if the bank account is valid. For example, if you bought tickets for the front row and ended up sitting near the back. Don McLean Concert Tickets. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. They then charge a booking fee on top of the tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. are safe places to buy tickets. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Consumer rights is a division of Which? If you can't make the rescheduled date, then you're entitled to a full refund. 5.3 Disclosure of Information. Shoppers are advised to double check card details when shopping on computers or mobile devices. 6.2 Waiver of Consequential Damages; Liability Limit. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Pay by PayPal, a free service to pay online without sharing your financial information. 2.9 Seller's Confirmation Obligation. 4.2 Stolen Property. Limited access. The tickets were bought and sold online, using the Viagogo fan resale platform. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it.