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Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Enjoy the freedom and flexibility of being your own boss. Users verify their identity by . Improving Peoples Lives. Want to give someone something unique this holiday season? Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Sign in. Login. We use cookies to improve your experience on our website. Then Liveops is looking for you! You can also manage cookies in your browser settings. No ones done this, Huckabay says. Login here. Get started on your new home business Flexibility. Conducting inbound/outbound customer service calls. Live far from an urban center? fits your experience, personality, and preferences the best? Support. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. But what good is making your own schedule if you cant get a schedule? Our developer community is here for you. With Okta we're able to quickly deploy tools to new employees. Find Out How & Apply . Guide customers through the claims process. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Username or Email Password. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Documenting details of calls and customer interactions. Sound: Must have a sound card installed and be equipped with speakers or headphones. Work from home. Login to track your existing support requests. Password Remember me Or, sign in using: Apply now and a member of our team will work quickly to review . Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Liveops is a legitimate company. The sign-in URL is the web address you use in your desktop browser to access your company portal. Agent Sign-In. Enterprise Solutions. I still love it., I strongly recommend not working for this company. Find ready-to-work contractors where and when you need them. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Find Out How & Apply . Not everyone will be as precious with your business as you are. Unlimited Flex Vacation New Parent Leave Protection. We cant do this. Its why weve led the industry in virtual flex agent services for more than 20 years. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. OR Look in your activation email. Innovate without compromise with Customer Identity Cloud. Pay, Vacation time, You get to work from home. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Love the flexibility of the jobs, but wish training was paid. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. They love it because it does what it's supposed to do.. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. One where youre provided with free warm leads? . Learn More. For 10 years, she successfully owned and operated her own business in her home state of Indiana. The only downside is a lot of training without pay. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. As a lot of people in the company say: it just works. Connect and protect your employees, contractors, and business partners with Identity-powered security. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Improving Peoples Lives. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Are you an employee? Apr 04, 22 (Updated: Sep 19, 22) john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Outspoken. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Learn about Liveops Enterprise Solutions Click Here . Want to become a Liveops agent? Universal Login. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Copyright 2023 Liveops, Inc. All rights reserved. Liveops is a recognized thought leader in the virtual contact center and customer service industries. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. TMCF is the nation's largest organization exclusively representing the Black College Community. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Support staff employees are great and work hard to keep us busy and motivated. Browse case studies, customer service tips and other helpful resources for enterprises. Remote work is undeniably popular and LiveOps offers that. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Support. You can also manage cookies in your browser settings. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Consider holiday gift experiences. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Functionality Add this integration to enable authentication and provisioning capabilities. To find out more, read our Privacy Policy and Cookie Policy. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Provide support to users of top tax software providers. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Submit ticket. Have additional questions about applying? To have an identity management solution that wasn't cloud-based really wouldn't work for us. Flexibility. That syncs to Okta and then that person cannot access any applications. Still have questions? They have to be accessible, easy to use, secure, and platform agnostic. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. This was a tight category! Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Facilitating collaboration and communication with the best available solutions was another key goal. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. About Liveops Employee benefits & perks. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Discipline and setting expectations of yourself are key to working from home. Remember me. To find out more, read our Privacy Policy and Cookie Policy. Build a thriving work-at-home business providing remote customer service for top brands. I like feeling like Im helping people all from the comfort of home. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. I wish there was some type of base pay. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its a good company depending on the project you are on. Creatively solving problems. Some clients also pay commissions. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. We use cookies to improve your experience on our website. Need to plan around other commitments? Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Liveops SWA Array Overview This app integration supports Single Sign-On. Browse case studies, customer service tips and other helpful resources for enterprises. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Keep in mind, the more you service, the higher your earning potential! The integrations looked complex. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. To accept cookies continue browsing as normal. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Login to track your existing support requests. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Copyright 2023 Liveops, Inc. All rights reserved. You don't necessarily have calls every . Help patients get the most out of treatment plans. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Learn more about how Liveops virtual contact center solutions can scale your business. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Health, Dental & Vision. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Be a superhero sales agent with great earning potential. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Pros. Our Offices. Sign an Independent Contractor Agreement. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Cons. View our background requirements here. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Get Directions Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Liveops: Flexibility. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. (sales@liveops.com) Press & Media. Find top links about Liveops Nation Login along with social links, FAQs, and more. . Use your email address or username and password to sign into your WebCE learning center account. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Okta goes so much further than other providers, Huckabay says. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Check the Eligibility requirements and make sure were currently accepting applications in your state. Mobile first. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Work confidently with real-time chat support, tech support, business tools and professional development workshops. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Openforce simplifies your contractor management processes by providing a single platform solution. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Actual earnings may vary depending on client opportunity and support required. Copyright 2023 Liveops, Inc. All rights reserved. This means you can choose when, where, and how often to work! Were all looking at the same data one version of truth consolidated in a single repository. To accept cookies continue browsing as normal. Please enable it to improve your browsing experience. Login. process. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Director of Customer Care, healthcare organization. Ditch the paperwork and endless manual tasks. To find out more, read our Privacy Policy and Cookie Policy. Want to become a Liveops agent? Apply to be a Self-Employed Independent Contractor Agent with Liveops*. It was as simple as they said, adds Myers. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. The cons are being able to work in your own home. No problem. Yes! Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. We couldnt have done it without Openforce. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Freedom. If there are system issues, you will not get paid. Once the Openforceplatform was in place, a major pressure point was released. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Liveops Okta. Qualify and onboard contractors in record time. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Were now out of the back room and working with the business to add direct value, Huckabay says. Independent Contractor Across the web. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Browse case studies, customer service tips and other helpful resources for enterprises. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Login to know the status of the ticket. Forgot Password Enter the email address associated with your account. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Flexibility. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. When I started it, my team said, Youre crazy. Money is amazing, but like every job there are flaws. Be the customer care voice of top brands, providing best-in-class service. Login - LiveOps Inc. Go Further; Marketplace. It changed what we focus on as IT, he says. We didnt just evolve the remote contact center model, we revolutionized it. Take our quick quiz and well recommend our top client matches for you. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Your customers deserve the best at every touchpoint. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Reach out to us. The freedom of an entrepreneur. Developer Center. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Press & Media. Or, if, No college? Earning potential. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Assist customers with orders, questions, and returns. Submit an application for an available virtual contact center opportunity. Sign an Independent Contractor Agreement. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Forgot password? Across the country. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Enjoy the freedom of being your own boss. Also the hiring process is long and it's unpaid. Okta was leaps and bounds ahead of all the other providers, says Myers. Please update your browser to the latest version on or before July 31, 2020. Or you do, but sit & sit with few to no calls? In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Goodbye long commutes, rigid schedules, and busybody managers. Learn about Liveops Enterprise Solutions Click Here . Agent Login Username / Email Forgot password? We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Which equals no money! (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Hard to get in contact with managers for help. management. Liveops exists to improve people's lives, and . Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Intelligent Pros. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. All rights reserved. Love the flexibility of the jobs, but wish training was paid. The typical military family moves every two or three years. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. https://join.liveops.com/work-from-home-call-center-jobs/ Client opportunities may have additional requirements, including expanded client-specific certification. Single Sign On. Grow your home business through Liveops client network, working with the brands you know and love. To accept cookies continue browsing as normal. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You dont have to do anything else.. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Reach out to us. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Copyright 2023 Liveops, Inc. All rights reserved. Well learn about your business and help guide the best solutions based on your needs. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. This field is for validation purposes and should be left unchanged. I wish there was some type of base pay. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Hello, Liveops. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Flexibility. Organizations. Different programs have different pay structures. Learn more about how Liveops virtual contact center solutions can scale your business. Since you are self-employed, you are in control of your profits and losses. Click herefor technical info. Liveops Nation Login. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Autonomy. Copyright 2023 Liveops, Inc. All rights reserved. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Submit ticket. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Simplifies onboarding an app for Okta provisioning where the app already has groups configured.